With the Galaxy Note 7 now being renowned for its exploding batteries across the globe and the matter getting pretty serious in some parts of the world, Samsung has decided to roll out a software update that will prevent the phone from being charged beyond 60% of their capacity.
Right now, the company plans on rolling out the software update in South Korea where it also published a front-page ad in a newspaper to inform customers about this. The OTA update will start rolling out from September 20th for any recalled Galaxy Note 7 that has still not been returned to the company for a replacement. Samsung has not yet confirmed if it plans on rolling out a similar software update for the international market for all affected Note 7 units out there.
In Korea, Samsung is also offering pizzas to mobile shop owners and workers who have been handling the unprecedented recall.
“We ate the pizza among a few of us,” Lee said by phone. He and his co-workers have been handling complaints from Note 7 consumers. “We have to do all the recalls here, do all the work and listen to all the bad things. But it feels like (Samsung) is trying to make up for it with that,” he said, referring to the pizza.
Samsung is also working on finding out the reason behind the faulty batteries. In its preliminary finding, the company says that an error in production led to pressure being placed on the plates within the battery cells. This pressure eventually leads to the negative and positive poles of the battery coming into contact that leads to excessive heat and that eventually leads to the battery exploding. The company, however, says in the report that it needs to do a more thorough investigation to determine the “exact cause” of the damage.
[Via AP, Bloomberg]