Samsung Launches U.S. Product Exchange Program For Galaxy Note 7

Samsung Launches U.S. Product Exchange Program for Galaxy Note 7

BY Evan Selleck

Evan Selleck

Evan's a lover of all things technology, and he's got a major soft spot for the mobile industry. Give him some time and he'd be more than happy to talk your ear off about all the new and shiny things....

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Published 2 Sep 2016

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Samsung has officially called a global recall for the Galaxy Note 7, the company’s latest flagship phablet. As a result, getting exchanges out to customers is of vital importance.

While the major U.S. carriers have already established that they’ll be providing their own exchanges or refunds, Samsung is going a step further by announcing its own product exchange program in the United States. For current Galaxy Note 7 owners it means there are two different options they can opt for to move forward.

1. Exchange current Galaxy Note7 device with a new Galaxy Note7 (available next week)
2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

While the bad news is that Samsung has to call a recall at all, it’s good that the company is obviously turning things around as quickly as it can, and offering up exchanges as early as next week.

Do you plan on getting your Galaxy Note 7 exchanged?

[via Samsung]