Why trust GreenbotI’m not gonna lie, I like big phones. Before I became a full-time Android phone reviewer, I divided my time equally between the Nexus 6/a> the ione 7 us, I was more than a little bummed that I never got a chance to try out the Galaxy Note7.
But the HTC U Ultra is just too big. It’s bigger than the Note7 the Nexus 6 yet the U Ultra has a 5.7-inch screen, just like those two competitors. It’s bigger than the 5.9-inch Huawei Mate 9. It’s even bigger than the rumored dimensions of the Galaxy S8+, which will reportedly sport a 6.2-inch display. And it absolutely dwarfs the G6.
topher HebertThe U Ultra has a big screen. Two of them, in fact.
Even if it wasn’t released in the middle of a race to see which phone has the slimmest bezels, the U Ultra would still be the largest phablet on the block. Its 5.7-inch screen is flanked by extremely large bezels, topped off by a gimmicky second screen that makes the phone inordinately large for its display dimensions.
rse yet, I never felt like its size was offering any tangible benefits. After my first few hours with it, I wrote down a question on my notepad: y is this phone so big?
And over a week later, I still haven’t come up with a good answer.
Shaky first impression
en you take the U Ultra out of the box, you’ll notice something strange: A case is included. ts of companies make cases for their phones but I can’t remember the last time one came with a phone, as if it was a necessary accessory like a charger or a set of earbuds.
The back of the U Ultra is as slippery as it is stunning.
And as you’ll quickly realize, it kind of is. The U Ultra’s size isn’t a bad thing in of itself, but HTC compounded its bigness by making it so darn slippery. It’s already hard to hold, but its decision to adopt a “sophisticated liquid surface” is all the more puzzling. And even though the bundled case makes the phone even bigger, it does help keep from slipping out of your hs.
But the cheap, clear case definitely detracts from what is definitely one of the most beautiful phone backs ever made. Its in the same league as the t Black ione 7, but where Apple made its surface a little tacky to help with hling, HTC’s is so smooth you’re pretty much guaranteed to drop it. ed, HTC will send you a free replacement the first time the screen breaks (thanks to a bundled year of its Uh Oh protection plan), but if you’re buying a $750 phone, you’re still going to worry about it.
Bumps holes
There’s no denying that the U Ultra is a gorgeous phone, but some of the design decisions HTC made here are a little odd. It doesn’t have a dual camera, but it does have a camera bump, a pretty aggressive one at that. And that mirrored glass back that looks so gorgeous in renderings is an absolute magnet for fingerprints, so much so that it comes bundled its own cleaning cloth. As a colleague noted, if you at this thing wrong it smudges.
topher HebertFingerprints smudges are a fact of life with the U Ultra.
There’s also a weird little hump at the bottom where the B-C port is, which I’ve never seen on a phone before. It’s not like the U Ultra is incredibly thin or anything (at a shade under 8mm, it’s around the same thickness as the Galaxy S7), so I don’t underst why HTC couldn’t make enough room for a B-C port without this bump.
The B-C port has a weird little hump around it.
There’s also a series of holes all around the case, five in all: One on the front, one on the back, two on the top, one on the bottom. One of them is the eject button for the SIM tray, which is strangely positioned along the top edge of the phone, the other four are “high-sensitivity omnidirectional” microphones for 3D audio recording, but most people are just going to notice that they’re there. Honestly, I couldn’t tell you where the microphones are on any of my other phones (including the Mate 9, which also utilizes a quad setup), but on the U Ultra, I’m very aware of them.
Engineering anomalies
The rear of the U Ultra might be marketed as “liquid,” but the phone itself needs to stay away from it. It’s not waterproof, by the end of the year, there’s a good chance it’ll be the only flagship that isn’t. The xel was probably the last premium phone that could slide by without an I7 or 68 rating, as evidenced by the recently launched G6, which shed its longsting removable battery for the sake of water resistance.
topher HebertThere’s a lot of room below the screen, so why did HTC make the capacitive buttons so small?
On the front of the U Ultra you’ll find a 5.7-inch Quad HD 2560 x 1440 D display at 513 ppi. There’s not much to complain about here. It’s vibrant crisp, a excellent set of customization options let you set the color to your liking. The bezels don’t do the size of the phone any favors, the pill-shaped fingerprint sensor isn’t quite centered in the bountiful open space below the screen, making it even more awkward to hold than it needs to be. However, even though I often missed the sweet spot, it was still fast accurate, I kind of liked having a home button on the front after so many manufacturers have moved it to the back.
topher HebertThat’s no hill, that’s a camera bump.
The power button is below the volume keys, but a rugged texture helps limit the fumbling. The usual pair of capacitive navigation buttons flank the home button, but they’re way too small also positioned much too low. I had to resort to keeping them illuminated so I knew where to press. If HTC had centered the fingerprint sensor doubled the size of the navigation buttons it would have made the phone much easier to operate, given its size it could use all the help it can get.
Small insignificant
ere the front of the U Ultra really goes astray, however, is with its so-called secondary display, a gimmick we’ve already seen on the V20. ile it seems like a good idea in theory (kind of like the Macbook o’s Touch Bar), the two-inch screen is too cramped to be of much use (kind of like the MacBook o’s Touch Bar).
topher HebertThe U Ultra’s second screen actually comes in hy at times.
It doesn’t quite reach all the way across the screen, it doesn’t quite blend into the blackness next to it. But when it’s on it’s looks good. You can have up to six different screens on the secondary display, choosing from an upcoming event, a reminder, six contacts, music controls, weather, six app shortcuts. Notifications also show in the little screen, but that doesn’t stop them from appearing as banners in the notification shade as well, which can get annoying, especially since there’s no way to stop them from appearing in the tiny screen.
en the main display is off, the secondary screen can be activated by double tapping, it gains a set of quick settings that lets you toggle things like Bluetooth, -Fi, the flashlight. ile it’s useful here, I can’t underst why it isn’t an option on the main screen. Equally annoying is the clock that appears when the screen is off. Not only is it superfluous to look at a the tiny screen when the massive one below it also shows the time, but there’s no way to change it from military time. And for whatever reason you can only see the weather forecast (which is also based on a 24-hour clock) when the screen is off.
wer struggle
th such a enormous body, you’d think the U Ultra at least has a giant battery to power you through a couple days of use. You’d be wrong. HTC has put a 3000 mAh battery inside its latest flagship, which, like the rest of the phone, might have been impressive 12 months ago.
Simply put, size matters. th bigger screens faster processors, batteries have to work harder than ever, 3,000 mAh is the absolute bare minimum for a phone of this size, with the latest phablets all besting the U Ultra: the xel X(3,450 mAh), Mate 9 (4,000 mAh), G6 (3,300 mAh), even the mid-tier Oneus 3T (3,400 mAh). And there’s no HTC optimization behind the scenes here to squeeze extra juice out if it either. It lasts about as long as you’d expect, 6 or so hours of heavy use, which will be enough to make it through some days but woefully inadequate on most of them.
Despite its huge size, the U Ultra only has a 3,000 mAh battery.
In our benchmark testing, it barely held its own against the 18-month-old Nexus 6p, the newer flagships easily bested its 5-hour–change running time, with the Mate 9 nearly lapping it. It’s probably the most disappointing aspect of the U Ultra, as you can tell, that’s saying something.
Quality sound
One area the U Ultra excels, however, is sound. ere most manufacturers overlook audio as a defining feature, HTC has always placed a premium on it, proudly showcasing its speaker grilles on the One, partnering with Beats years before Apple forked over billions to buy it. The U Ultra sports HTC’s patented BoomSound speakers, which sound pretty incredible, as do the bundled pair of onic earbuds.
topher HebertThe U Ultra scans your ears to get optimal sound out of its bundled U Sonic earbuds.
But they don’t connect to the U Ultra using the stard 3.5mm port. HTC has dumped the headphone jack in the interest of higher fidelity, so it’s B-C or a third-party dongle ( given the preponderance of U bring here, I’m legit shocked, HTC didn’t rename it B-U).
But while B-C gives the U Ultra’s earbud’s some unique audio capabilities (like personalized listening modes), it’s ultimately a bad decision, especially since the phone doesn’t have wireless charging, despite its all-glass back. Apple might be able to get away with it, but HTC can’t afford to turn buyers away for what is essentially an arbitrary reason. There’s no reason why HTC couldn’t have touted the benefits of B-C audio, kept the legacy jack included wireless charging, all without making the case any bigger than it already is.
Expected performance
The U Ultra is one of the last flagships to utilize Snapdragon’s soon-to-be outdated 821 chip, but it’s currently still top of the heap more than capable of hling a heavy workload. Besides, it’s looking like the Galaxy S8 will be the only phone to get a supply of 835s until at least the summer, so it’s hard to find fault with HTC’s decision.
rformance-wise, it’s as you’d expect from an 821-powered phone with 4GB of RAM, multitasking with ease hling whatever comes its way. The 821 has been around long enough where it doesn’t blow anyone away anymore, but it’s still an extremely impressive chip that keeps games apps humming all day long. At no point during my time with it did the U Ultra feel slow or sluggish, from what I’ve seen with the xel, that same should be true after six months.
The U Ultra performs as you’d expect a Snapdragon 821-powered phone to.
ile the Galaxy S8 will surely best the U Ultra other 821 phones once it gets benchmarked in a few weeks, I suspect most users won’t see a major performance difference between the two chips.
Stard shooter
en HTC released the 10 last year, it brought a new rear Utrapixel camera setup that produced stellar results: a 12-megapixel sensor with 1.5 micron pixels, with a super wide f/1.8 lens, laser autofocus, optical image stabilization, two-tone D flash. Since that phone led, however, the xel has taken photography to another level.
Both images are fine, but the one on the right from the xel has more accurate colors detail.
So you’d think the U Ultra would have some new tricks for 2017, but sadly, the camera inside the phone is the same as last year’s flagship. That’s not to say it’s bad, because it’s not, but there’s nothing new here to get excited about. noramas Zoe mode (for moving pictures) are still represented, but there’s no wide-angle shooting like on the G6 or portrait mode like on the Mate 9—really, there’s no new features at all to play with. It’s basically the absolute minimum you’d expect from a phone at this price range.
Even without a second camera, the U Ultra (left) hles portrait shots well, but the xel is still crisper more lifelike.
But the U Ultra still takes great pics. You get a nice set of manual controls, HDR, a hy exposure slider when in automatic mode. Despite OIS it can struggle a bit in low light there was some over saturation with brighter colors (particularly reds), but nothing some light editing couldn’t take correct. I had little trouble quickly capturing crisp, vivid images (though HDR took a noticeable second or so longer to process after snaps), there’s nothing specific to criticize. It’s just a little boring.
ere HTC did upgrade things is with the front camera, giving it a massive 16MUltraxel sensor with lots of selfie-inspired features. HTC is hardly the first phone maker to pack the front camera with lots of megapixels, it makes sense to put some effort into the camera that most people probably use more often then the rear one. The results are quite impressive for a front camera, whether you’re using it for video calling or Snapchat, your images will be nearly as good as if you were using the rear lens, even in a dark room (where the screen acts as a flash).
Sense of surprise
th so much wrong with the U Ultra, I didn’t expect much from its Sense interface, but I was pleasantly surprised. HTC has built a nice layer on top of Android Nougat that doesn’t alter the stock OS too much but adds some well-intentioned additions.
HTC Sense adds some nifty things to Nougat, like the ability to rearrange apps in the drawer a different sort of assistant.
And I’m not just talking about extra settings (of which there are many). I’m talking about subtle little touches that enhance elevate the experience in intuitive ways. There are badges on the app icons that support them (a feature that’s finally coming in Android O). You can hide apps from appearing in the drawer without uninstalling them. And there’s a hy little ay Store button at the top of the apps list. You’ll get a couple of apps to uninstall the unsightly BlinkFeed tiles to turn off, but otherwise it’s a pleasure to use.
One of U Ultra’s marquee features is the Sense Companion, HTC’s spin on the AI assistant trend. It’s not a Assistant copycat, it’s actually a pretty good idea. Instead of asking questions, HTC’s aide offers suggestions based on how you use the phone, like reminding you to charge up before the battery gets too low or offering new restaurants based on your cuisine choices. I wasn’t able to test its full powers in my short time with it, but it’s a refreshing change from the stard call–response virtual assistants (besides, Assistant is already available by long-pressing the home button).
Should you buy it?
If you like overpaying, big phones, fingerprint smudges, second-screen gimmicks, charging multiple times a day, hate headphone jacks, the U Ultra is your dream phone. But for $750, there just isn’t much to like here. And the coup de grace is the lack of support for Verizon’s network.
topher HebertThe HTC U Ultra is only slightly less reflective than a mirror.
If you’re absolutely in love with the design, you can check out the 5.2-inch U ay whenever it hits the U.S., but there’s issues there too, with an even smaller battery a lesser processor, it’ll still cost you $500. Ultimately the U Ultra is just too expensive, but even if it were a few hundred dollars cheaper, there are just too many bad decisions cut corners to seriously recommend it.
It might be “made for U,” but trust me, you don’t want it.
