G4 owners who have been complaining about a persistent bootloop problem should finally get some relief. 

The company has officially acknowledged that defective hardware is to blame, in particular loose contact between some components. issued the following statement to Android Authority:

Electronics has been made aware of a booting issue with the G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their G4s should contact their local carrier from where the G4 was purchased or a nearby Service Center (www.lg.com/common) for repair under full warranty.

Customers who purchased their G4 devices from non-carrier retailers should contact an Service Center with the understing that warranty conditions will differ. Electronics is committed to providing the highest stards of product quality customer service apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses.

The issue is apparently affecting numerous regional carrier-bred units. It reached a fever pitch when a change.org petition was launched, asking to admit the problem fix it.

The impact on you: If you have an G4 you’ve experienced this issue, then you now have a way forward. Your first stop is the carrier if you have a bred model, otherwise reach out directly to support. It’s often best to document the issue as specifically as possible to ensure that the company will attribute the problem to your phone.