Samsung has revealed that it has received 26 false reports of the Galaxy Note 7 catching fire from around the world. The reports surfaced after the company announced an official recall of the phone.
Out of the 26 reported incidents, Samsung says that 12 incidents occurred that were not related to the faulty battery inside the Galaxy Note 7. Of the remaining 14 cases, seven Note 7 owners either withdrew their claim or said that they threw the phone away, while the remaining seven could not be contacted. Nine such false cases were reported in the United States alone, while three were reported in South Korea, two in France, and one each in UK, Canada, Singapore, Iraq, and a few other countries.
In Singapore, a Note 7 owner claimed that he threw the phone outside his car when it caught fire, but he did not have any proof for it. In Canada, someone posted a photo of a Note 7 catching fire that they found from the internet itself.
Samsung is offering free replacements for all Galaxy Note 7 owners across the world without asking them back for the retail box and other accessories. And in cases where the phone exploded, the company is also trying to make it up to customers by paying for their damages. So, it is not surprising to see some customers trying to take advantage of this and report false cases of their Note 7 exploding.
Samsung also refuted reports about the Galaxy Note 7 in China exploding due to a faulty battery. Samsung has not recalled the Galaxy Note 7 it sells in China because it sourced the battery used in the handset from a different supplier. The company said that the lone Note 7 exploding case reported in China was due to ”external heating.”
[Viz ZDNet]